Aware of the importance of privacy and compliance with the Brazilian General Data Protection Law (Law No. 13.709/2018 – LGPD), we present this Privacy Policy to clarify how we handle the personal data we collect.
Basic details such as name, CPF, telephone and email used for enquiries and appointment scheduling.
Clinical and health-related information used for preliminary assessment and the safety of procedures.
Anonymous website usage data collected through cookies and similar technologies.
We collect and process personal data solely for the purpose of providing medical services in an ethical, safe, and personalised manner. Data may be collected directly from patients, companions, legal guardians, partner hospitals, and via digital forms. The collection and use of this data occur for the following purposes:
a) Identification and Contact Information:
Name, CPF, ID number, date of birth, gender, address, telephone number, email, occupation, and the name and contact details of the person responsible for payment and/or companion. Used for the purposes of:
b) Medical and Health Information:
Weight, height, blood type, test results, history of illnesses and surgeries, medication usage, allergies, medical insurance details, menstrual cycle, lifestyle habits, among others. Used for:
c) Browsing Data and Website Interaction:
Cookies, IP address, browser used, time spent on pages, and browsing behaviour (when enabled). Used for:
We implement technical and administrative measures to protect data against unauthorised access, leaks, and misuse.
Data is stored on internal systems and/or platforms provided by contracted technology providers, with restricted access.
Data is retained for as long as necessary to fulfil the purpose for which it was collected and in accordance with legal requirements.
Personal data is stored securely, with restricted access granted only to authorised personnel, and protected through appropriate physical and digital safeguards. We adopt procedures that comply with current legislation and best practices to ensure the confidentiality, integrity, and availability of information.
Data retention follows the legal timeframes and stated purposes. Once this period has elapsed, data is deleted or anonymised, unless required to comply with legal or regulatory obligations.
Data is shared with healthcare institutions when necessary for tests, hospital admissions, and surgical procedures.
Information is provided to anaesthetists, doctors, and other professionals directly involved in the patient’s care.
Data is shared with companies responsible for issuing invoices, managing contracts, and fulfilling legal obligations.
Data may be shared with third parties whenever there is a legal basis and a legitimate purpose related to the provision of services or compliance with legal and regulatory obligations. By way of example, we may share:
In all cases, we ensure that data sharing occurs securely, with a proper legal basis, and under confidentiality and data protection agreements.
We adopt appropriate technical and administrative measures to protect personal data against unauthorised access, loss, alteration, destruction, or any form of improper or unlawful processing. However, no system is entirely failproof. If you identify any vulnerabilities, please contact us.
In accordance with the Brazilian General Data Protection Law (LGPD), data subjects have the right to access, rectify, and control the use of their personal data. These rights include the ability to confirm whether data processing is taking place and to access the data we hold; to request the rectification of incomplete, inaccurate, or outdated data; to request the anonymisation, blocking, or erasure of data that is unnecessary, excessive, or processed unlawfully; and to request the portability of data to another service provider, in accordance with the regulations of the National Data Protection Authority (ANPD).
You are also entitled to request the deletion of personal data processed on the basis of consent, except where its retention is required for legal or regulatory purposes; to be informed about public or private entities with which the data has been shared; and to revoke consent at any time, where processing is based on consent. Finally, you may lodge complaints with the ANPD if you believe your rights are not being upheld.
This Privacy Policy may be changed, updated or improved at any time, in order to reflect changes in our processes, our data handling practices or due to new legal and regulatory requirements.
We recommend checking this document periodically so that you stay informed about how your personal data is being processed. When relevant changes occur — that directly impact data subjects’ rights or the purposes of processing — the new version will be published prominently on this website, and may also be communicated through our usual contact channels, whenever necessary.
The most recent version of this Policy will always be available on this page.
Last updated: 23 May 2025
To exercise your rights or obtain further clarification, you may contact our team directly.
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